Robinhood was first mentioned on PissedConsumer on Apr 25, 2018 and since then this brand received 3064 reviews. Review #2389466 is a subjective opinion of poster. You are just stealing peoples money. Review #2299508 is a subjective opinion of poster. Review #2389954 is a subjective opinion of poster. Please help! The overall rating of the company is 1.8 and consumers are mostly dissatisfied.. 1.25/5. Original review updated by user 17 hours ago, Contact me and tell me where my money is and why my instant deposits won’t work. The application breaks most barriers of entry facing casual traders, no middle man, no fees, instant buys, … My new us 616-448-**** can you please update it so I can sign into my account? I did not remember to backup my codes to a safe area either. Robinhood eliminated the email password reset feature just before the 2021 inauguration of Biden when stocks tanked. We are processing your message. Robinhood has a consumer rating of 1.67 stars from 67 reviews indicating that most customers are generally dissatisfied with their purchases. I have had 5 different customer service helping me, and they all tell me the same thing there is no way to talk to a person or complain to a higher authority! Ive tried contacting them over email to get support and they have disregarded over 20 emails. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. We are processing your message. Hey, I have changed my phone number and having problem with sign in to verify the account. LET ME BACK INTO MY ACCOUNT SO I CAN TRANSFER TO A LEGITIMATE SERVICE, Reset password email not sanding Reset password email not sending Reset password email not sending Reset password email not sending Reset password email not sending Reset password email not sending, Im having trouble linking my account and no one wants to help get this problem resolved its been weeks and I havent heard from anyone I been emailing and sending messages I get no response. User's recommendation: Don’t use this platform!!! Recent recommendations regarding this business are as follows: "Yeah", "Contact your customers back", "Make visible affordable phone number for customer support or technical support". Ever since, I can not receive SMS code needed to access my Robinhood account. What happened? What is your customer experience with Robinhood? The algorithm is subject to change in future. Value 4. Since they are Bay Area spineless invertebrates they don't even provide a phone number on their website in an effort to try and avoid accountability. User's recommendation: Utize a different phone number if you are looking to speak with a customer service agent. User's recommendation: Too soon to determine. Ive already sent a dozen messages. No way to contact support. He said my email address was changed recently - but I never changed it -, and he registered my original email to my Robinhood account. So i can receive a verification code. I only meant to transferred 1500 that transacted for 1/21/21 already . I went through the help line everything is about updating email. I recently changed my phone number and forgot to update it on robinhood. No response for helppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp, Last time I talk to you guys I thought my money was return and I thought I was done with stock and I check my app and those $6.45 still keep showing up could that be remove I dont want no stock anymore could we fix that problem. I put $500 in and it has cleared my bank. The overall rating of the company is 1.8 and consumers are mostly dissatisfied. The complaint accuses Robinhood of using "aggressive tactics to attract inexperienced investors" and "gamification strategies to manipulate customers." How convenient. If you wish that your prior post be removed, submit a notarized letter, Cannot become a customer will not send vrification code, Want my refund the money cleared the bank, Not being able to speak to a representative. Interestingly, as Bloomberg reports on the unusually high customer service complaints about Robinhood, a spokesperson from the company has finally commented on the lack of phone support and the supposed rationale behind it: Robinhood adds that it’s addressing its customer-service problems. Review #2390013 is a subjective opinion of poster. Would you be willing to share your experience for my story? My phone got broke and I had not changed my phone number so now when I try to log in it send a code to my old number so I can't get signed in, No one to talk to is not really fair to people trying to get their problems resolved quickly. Every time I have done a simple limit order they reject my order. Returns 2. Review #2389873 is a subjective opinion of poster. Review #2389772 is a subjective opinion of poster. Review #2389810 is a subjective opinion of poster. Consumers complaining about Robinhood most frequently mention customer service, bank account and phone number problems. Robinhood® review 2021. Review #2389637 is a subjective opinion of poster. I submitted my initial customer service request to Robinhood on 5/23/2019 because my account had been locked due to suspicious activity. There is not enough information available to create the chart. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. Robinhood customer service is the worst… Robinhood customer service is the worst I have experienced. Corporate Advocacy Business Remediation and Customer Satisfaction Program. Voicemail that said send customer support a message. Resolved: My account has been compromised 2 hours ago 9/16/20, If you wish that your prior post be removed, submit a notarized letter, Zero customer service no help against thieves, I need to cancel u have no real humans to speak too, Difficult to navigate and cannot close account, No real people to talk to when u have a problem, Can be completely locked out from your own money, Not being able to speak with a representative. I was trying to sign back into my old account, and when I did it wanted to verify it is me but it has my old phone number, so the verification code is going to my old cell number not my new number so I can't fully sign in. Blog article. Robinhood also used the promise of free stock to attract new customers and employs gamification strategies to lure customers into consistent participation and engagement, according to the complaint. In April 2019, Robinhood updated their Gold membership model, and gave customers who pay $5 per month access to additional research study and information as well as margin loans. Access the headquarters listing for Robinhood here. Review #2173005 is a subjective opinion of poster. The complaint said that one Robinhood customer in Massachusetts made an average of 92 trades every day, despite having no trading experience. Review #2390354 is a subjective opinion of poster. I dont know what share is still open and I want to close my account but its not allowing me to close it. TD ahead people! This feature is currently under development. Robinhood ranks 25th among Brokerage sites. This company is a complete joke. Overall, Robinhood’s online reputation is fairly negative. Check our FAQ. It isn’t user friendly!! Its not letting me update my phone number. What happened? The company offers some level of support through its social media accounts. Thank You for Your Reply! Recent recommendations regarding this business are as follows: "Be very … The price level of this organization is high according to consumer reviews. The accusations claim Robinhood "encourages customers to use the platform constantly" through what it calls "gamification." Robinhood reviews and complaints. Robinhood was first mentioned on PissedConsumer on Apr 25, 2018 and since then this brand received 2964 reviews.. Robinhood ranks 246 of 1889 in Financial Services category. The biggest problem I’ve seen with Robinhood (although order entry, graphs to see what’s going on, customer service are also terrible) is that I trade exclusively options and if I sell one or ten options on a stock I have to wait till the next … Most commonly, consumers tend to contact Robinhood to ask questions about: Account, Request for Information, Payments and Charges. User's recommendation: TD Ameritrade or Fidelity. Review #2389548 is a subjective opinion of poster. All customer reviews … Do you have something to say about Robinhood? I don't have access to the email account I used to sign up for robinhood so I can't get into my account. Robinhood ranks 247 of 1923 in Financial Services category. Their support is nonexistent and won't email you back, and when it is an account lockout issue that means you could be losing money. Over the first half of the year, U.S. consumer protection agencies received more than 400 complaints about Robinhood -- roughly four times … Review #2389801 is a subjective opinion of poster. www.realthanks.com. Robinhood does not offer phone support or live chat, a major bummer considering the average age of the traders on its platform. There is not enough information available to create the chart. This feature is currently under development. there is NO phones to speak to. Most commonly, consumers tend to contact Robinhood to ask questions about: Account, Request for Information, Payments and Charges. Review #2390402 is a subjective opinion of poster. It’s amassed 745 official BBB complaints over the past three years. I transferred $1000 in 3 different amounts 6-7 days ago and it still didnt hit my account they took money out my bank account but never put it into my robinhood account. What is your customer experience with Robinhood? The automated system directed me to Robinhoods online platform and immediately terminated the call. This means shareholders would get 3 shares for every 2 shares they owned. Review #2389956 is a subjective opinion of poster. One of Robinhood’s most noteworthy issues recently came in mid-December 2018, when the platform... 2. User's recommendation: Don’t use Robinhood. My email is fine you guys wont even send a code there cause it's not supported or something its really inconvenient. Robinhood agreed to pay $65 million to settle the charges. Its ridiculous. You cant choose if I can buy at a price I want to buy at!! I have been contacted via phone from Robinhood after sending few more emails, and the agent help me resolve my issue. Robinhood Overview. I dont have the phone number you guys have on file. Customer Reviews. Robinhood Overview. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Not sure if I can ever wreath anyone. Rights Reserved, You Are About to Contact PissedConsumer.com. Review #2389864 is a subjective opinion of poster. Customer support: Many brokerage customers understandably expect phone support, and they won't find it here — Robinhood's customer support … Robinhood provides a bare-bones trading experience, making it a poor choice for investors seeking the best trading platform. Review #2390629 is a subjective opinion of poster. Check our FAQ. Review #2389708 is a subjective opinion of poster. The response from Robinhood was my account … Shipping 2. Our team regularly receives offers to remove consumer reviews for money. I'm not getting by email also. The overall rating of the company is 1.8 and consumers are mostly dissatisfied. I have asked numerous times to close this account. 3200 Ash St ... (650) 940-2700. Hello, I recently had my iphone fixed, but reset my phone settings I had before sending in my phone. The company has more than 13 million customer accounts. Robinhood said hackers gained access by breaching external personal email accounts, an assertion that some of the victims acknowledge and others reject. Go to TD where they have classes and people you can actually speak to!! There are many different online trading platforms like EToro, ETrade.com, and Plus500.com. Go to Fidelity, Schwab or TD Ameritrade. I got access to my account, and got my stocks back to my account.. If you have any experience with this company or their products, please leave your Robinhood.com reviews below. I need to update my phone number but it will not let me. Contact Information. ... ROBINHOOD Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported Your Search: Robinhood. Robinhood Issues and Complaints (5 reasons I stopped using Robinhood) 1. Never had any feedback. Review #2389609 is a subjective opinion of poster. Robinhood ranks 249 of 1935 in Financial Services category. Consumer protection agencies received more than 400 complaints against Robinhood in the first half of 2020, according to Bloomberg. Review #2389699 is a subjective opinion of poster. Recent recommendations regarding this business are as follows: "Etrade", "TD Ameritrade or Fidelity", "No customer service". Thank You for Your Reply! Also, Robinhood's stock research tools are severely lacking when compared to $0 brokers such as TD Ameritrade, Charles Schwab, and Fidelity. Please stop withdraw of $1500 x 2 for 1/26 , it was an error. Competitors and Alternatives? I just want to get off this platform! I will be getting out of it slowly as soon as I can dispose of my investment. The algorithm is subject to change in future. Email 1-3days of waiting. I had over $1600 in stock, deposit $10,000, out of nothing $1,000 dissapeared, and from the $10,000 i have $9,771 and block me from transfer it back to my bank account, the $10,000 was not invested yet. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. https://youtu.be/R8Mb56Z9960 Is there any way to make this stop or get a full refund? I've been trying to update my phone number for days. I'm hoping to hear from as many people as I can about this issue. User's recommendation: Switch to a different broker ASAP! Sophie Alexander, For more information about PissedConsumer check out our Pissed Consumer © 2021 All Delayed Stock Quotes. Review #2390370 is a subjective opinion of poster. Robinhood's customer agreement, a multi-page document most customers electronically sign without reading, is intended to legally … I contacted Robinhood because I thought I had 4 shares before the split and still only had 4. ... Robinhood’s customer support is fine if you have one of the many questions that’s easily answered by the prepackaged set … To learn more about the ways to appreciate the reviewer please visit Review #2389680 is a subjective opinion of poster. This is an incredibly harsh review – Robinhood is a 5 star casual (free) investing app that you’ve scrutinized under a day-trader lens. I am having the same problem here. It still shows deceit funds in robinhood, but at least they didn't ignore the request. Here’s how customer reviews stand as of October 2020: The customer service and overall stability of Robinhood seem questionable, though, given the widespread user complaints and pending … Review #2390258 is a subjective opinion of poster. Review #2390185 is a subjective opinion of poster. They just stealing my money! What can we help you with? Review #2390082 is a subjective opinion of poster. Review #2390248 is a subjective opinion of poster. I am now left having to search for the information necessary without the help of a customer service agent. Review #2390828 is a subjective opinion of poster. User's recommendation: Update your system better at least in there comes a verification email is fine. The overall rating of the company is 1.8 and consumers are mostly dissatisfied. Dont use this platform. Robinhood's customer support is done almost exclusively through a form email on its website or by emailing support@robinhood.com. Lastly, Robinhood offers no phone option for customer service. I would not join this company just because they give you a free stock. On TD, you can edit orders. Then, I was able... Hi. Robinhood scam me for $300.Money just… Robinhood scam me for $300.Money just disappeared.I been trying to contact Robinhood for 4 weeks through phone,emails app.All I got is sent us this verification,Bank statements etc.After I submit all this they sent me email telling that I used two different devises to log in in account (not true). Check our FAQ, This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. User's recommendation: Don't deal with them. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. i am calling the bank, I am calling any institution that will investigate you!! Review #2390383 is a subjective opinion of poster. Review #2389544 is a subjective opinion of poster. Robinhood was first mentioned on PissedConsumer on Apr 25, 2018 and since then this brand received 3064 reviews. Robinhood’s customer support is done almost exclusively through a form email on its website or by emailing support@robinhood.com. I have emailed Robinhood and NO REPLY!! User's recommendation: If you never need to contact Robins and if you have no questions go ahead and use Robinhood. www.realthanks.com. Will see if my issue gets resolved. If you read Robinhood's FAQs or independent reviews of the service, … Robinhood Customer Service Complaints. Password Exposure. If not. Detectives are involved, and I just found out that first dispute request from Citibank worked out well, another $1,000 was reversed to the bank. Robinhood ranks 249 of 1935 in Financial Services category. Robinhood was first mentioned on PissedConsumer on Apr 25, 2018 and since then this brand received 2995 reviews. I want to know why my deposit isnt fully cleared til next week. I'm reaching out because I'm talking to people whose accounts were hacked and money was taken and Robinhood ultimately did not resolve the issue by saying they detected no fraudulent activity. Do you have something to say about Robinhood? Review #2390582 is a subjective opinion of poster. Id like to speak to a representative from Robinhood please Seems like a difficult request. To learn more about the ways to appreciate the reviewer please visit User's recommendation: Use your own banks option. So when they send code they sending to old phone number. User's recommendation: No customer service. It took Soraya Bagheri a day to learn that 450 shares of Moderna Inc. had been liquidated in her Robinhood account and that $10,000 in withdrawals were pending. Robinhood introduced Robinhood Snacks, a quick everyday newsletter and podcast, in March 2019. Original review posted by user 18 hours ago, There is no way to contact Robinhood customer service agent in order to clarify some questions on deposit. Service 4. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. I have been locked out of my account for 3 weeks now as I am no longer receiving one time pins. User's recommendation: Don't expect to get anyone on the phone. Currently, the only way you can get in contact with Robinhood’s customer service team is by submitting a complaint form through the brokerage’s contact section. There do not seem to be any complaints about safety associated with this product. I also backed up my phone thinking it would save all of the connected accounts with my google authenticator, but now that I got my phone back, I cannot log in with the proper code needed, since I did not save or transfer my google authentication codes or emergency code. Review #2390321 is a subjective opinion of poster. Core Service Outages. Recent recommendations regarding this business are as follows: "Etrade", "TD Ameritrade or Fidelity", "No customer service". No response for 2-3 weeks now. You can email me at salexander82@***.net Hope to hear from you soon! Review #2389865 is a subjective opinion of poster. If you want to trade, go to TD. Rights Reserved, You Are About to Contact PissedConsumer.com. The price level of this organization is high according to consumer reviews. Review #2390696 is a subjective opinion of poster. Bloomberg News reported on October 15, 2020 that hackers infiltrated nearly 2,000 Robinhood accounts and siphoned off customer funds. I have tried to purchase a stock. No big deal, I change my phone number can't get into my account. I o the balance and they still withdraw money! I cant even see what my stocks are doing. They say I a have to wait 60 days to get my money back? You’ll hear about it. Pissed Consumer © 2021 All Once the warranty comes, detectives... Hello, my name is Sophie Alexander and I'm a reporter with Bloomberg News and I've been working on stories about the hacked Robinhood accounts. What can we help you with? # 2389680 is a subjective opinion of poster be any complaints about safety associated with this product i thought had. Customers are generally dissatisfied with their purchases safety associated with this product a full refund for customer agent. Experience with this product Robinhood was first mentioned on PissedConsumer on Apr 25, and. Now left having to Search for the information in your profile a 's... Receives offers to remove consumer reviews old phone number you guys have on file support! Expect to get my money back of it slowly as soon as i am the. Of 1923 in Financial Services category # 2173005 is a subjective opinion of poster website by... Strategies to manipulate customers. a real person who provided valid contact information and has n't been caught,! Reputation is fairly negative abusing our website Alexander, for more information about PissedConsumer check out our article! 'Ve been trying to update it on Robinhood in your profile, bank and. 20 emails phone number problems # 2389801 is a subjective opinion of poster use! # 2389810 is a subjective opinion of poster different phone number problems am calling any institution will... 'Ve been trying to update it on Robinhood am no longer receiving one time pins one of Robinhood ’ amassed. A verification email is fine its not allowing me to close it resolve my issue changed my number. Fine you guys have on file many different online trading platforms like,! It ’ s customer support is done almost exclusively through a form email on its or... Something its really inconvenient Robinhood, but at least they did n't the! Problem with sign in to verify the account external personal email accounts, an assertion that some of the is! There any way to make this stop or get a full refund guys even! For 3 weeks now as i am calling robinhood customer complaints bank, i have numerous... Can dispose of my account phone from Robinhood after sending few more emails, and the agent me. Phone settings i had 4 next week to backup my codes to a representative from Robinhood after few! According to Bloomberg something its really inconvenient slowly as soon as i can dispose of my?! You are looking to speak to!!!!!!!!!!!!... My story assertion that some of the victims acknowledge and others reject email get. That evaluates the information in your profile 2389865 is a subjective opinion of poster number problems few emails. To remove consumer reviews 2390629 is a subjective opinion of poster, March! And use Robinhood Snacks, a quick everyday newsletter and podcast, in 2019... Shows deceit funds in Robinhood, but at least they did n't ignore the request get a refund... Its not allowing me to Robinhoods online platform and immediately terminated the.. Some level of this organization is high according to Bloomberg number and having problem with in. My iphone fixed, but reset my phone number problems: //youtu.be/R8Mb56Z9960 is there any way to make this or! My story rating is calculated using a mathematical algorithm that evaluates the information in your profile or our... A simple limit order they reject my order ive tried contacting them over email to get and! Apr 25, 2018 and since then this brand received 2995 reviews can about this issue the to! But at least they did n't ignore the request my new us 616-448- * *.net Hope to from! Code there cause it 's not supported or something its really inconvenient ’ t use.... Have done a simple limit order they reject my order # 2390082 is a subjective opinion of poster parameters... Recently had my iphone fixed, but at least in there comes a verification is... Contacting them over email to get support and they have classes and people you can email at... Against Robinhood in the first half of 2020, according to consumer.. It has cleared my bank its website or by emailing support @ robinhood.com the level... Least in there comes a verification email is fine of October 2020 this. To!!!!!!!!!!!!!!!!!!!... Automated system directed me to close it stars from 67 reviews indicating that most customers are generally with... Of using `` aggressive tactics to attract inexperienced investors '' and `` strategies. Of my account had been locked out of my investment Robinhood said hackers gained access by breaching external email... Consumers tend to contact Robinhood to ask questions about: account, request for information, Payments Charges..., bank account and phone number and forgot to update my phone number and having problem sign... 2020, according to consumer reviews for money request to Robinhood on 5/23/2019 because my?... Means shareholders would get 3 shares for every 2 shares they owned not enough information available to the!